Question 1

What safety precautions do you take for covid-19?

Accepted Answer

Steam Wave uses specific chemicals used to kill the sars that form covid-19. Crews can be masked upon request.

Question 2

How do I prepare for a service appointment?

Accepted Answer

Call the main offices or send a email to: SteamWave@aol.com

Question 3

What products do you offer?

Accepted Answer

Scotchgard, Disinfecting/ Deodorizing, spot remover, maintenance chemicals for floors.

Question 4

What are prices?

Accepted Answer

-Residential priced per area contact for quote.
-Commercial contact us for free estimates upon visual inspection.

Question 5

What Equipment process service do you offer?

Accepted Answer

Our professionally trained, uniformed technicians use an exclusive 4 cylinder truck mount unit. The unit features a powered hot water steam extraction cleaning method. This system is designed so only hot water and our cleaning solution are injected deep into your carpet and upholstery fibers, loosening abrasive dirt and soils. Then with powerful extraction the dirt and soils are removed, leaving your carpet and upholstery fresh,bright and clean.

Question 6

What Protective brands do you use?

Accepted Answer

Protector 3M-Scotchguard, This top coat liquid treatment helps protect and resist against oil, water based spills, dirt, dust,mud  & grime. Scotchguard helps make vacuuming more efficient and effective. This protective layer gives your carpet and upholstery fibers extra durability and is recommended by manufacturers to be reapplied after the deep steam cleaning process.

Question 7

What is your service availability?

Accepted Answer

Commercial carpet cleaning: steam wave will provide you our services 7 days a week, 24 hours a day. Including water extraction(carpet pad Removal & disposal, deodorizing of carpet, floor & carpet backing).
Residential carpet cleaning: Steamwave will provide an option to set a date and time slot based on your availability. Our office is open from 9AM to 5PM. In that time schedule your carpet, upholstery, and other floor cleaning needs.

Question 8

What are your agreement terms?

Accepted Answer

Purchase order agreement upon acceptance. Net invoice amount due upon receipt, unless other agreements have been made per management 
EPA-U.S. Environmental Protection Agency 
Dr.Michael Berry of the EPA has this to say about carpet cleaning
“I have reached the conclusion that carpeting and fabrics not cleaned and properly maintained have the potential to cause a variety of health problems inside the building environment.”
“From a public health perspective i would find it impossible to justify the installation of carpets indoors without the existence of effective cleaning methods using environmentally-sound cleaning technology by individuals properly trained in the application of those methods of technology.”
“... Every time carpets and fabrics are emptied of their pollution build-up through professional cleaning methods, there is a great health benefit.”
“We are also finding that typical vacuuming does not reduce fine particle level indoors. Fine particles of less than 7 microns pass on through vacuum cleaning bags.These particles tend to build up over time and have the greatest potential to cause harm as they penetrate deep into the human lungs.”
“Until such time as fibers are cleaned, the potential for human exposure and health risk remains high.”
“.... the benefit of extracting is the overall reduction of respirable particles which cause most health effects, reduced cases of biologically induced illnesses, reduced lifetime cancer risks and reduced complaints and liability for building owners and managers.”
 
Steam cleaning is the ONLY recommended method of cleaning by All carpet manufacturers with a re application of scotchgard protector. Deep steam cleaning is different from a low moisture cleaning method. The Low moisture method does not clean deep down into the fibers.
The drying time of all carpet and upholstery will vary due to 
If the carpet/ upholstery has ever been cleaned before.
How soiled your carpet/ upholstery was at the time of cleaning.
Weather conditions outside your home/ business
Fans, air movers, and dehumidifiers are always beneficial for drying your carpet/ upholstery faster.
We offer chips and blocks for furniture that requires it after cleaning. Always leave them under the furniture for 3-4 days after cleaning. This is due to pressure points on your carpet and they take longer to dry.
 
CLEANING/DRYING

FAQ

Frequently asked questions